ODAPAS Tecámac Promotes Technological Modernization to Improve User Service / @MarielaGtzEsc @MejorTecamac >>>

#Tecámac, #Edoméx.- To improve its operation ODAPAS Tecámac promoted technological modernization, in order to place itself at the forefront in the State of Mexico and make it easier for users to pay for the service, report supply failures and water leaks, among others.

Samuel Hernández Cruz, director of the agency, pointed out that last October the Digital Quality and Service Unit (UCAD) was created, and last January the agency’s mobile application was launched, which were added to the call center that was already operating.

He pointed out that the UCAD exceeded 100 thousand interactions through social networks, especially to resolve service doubts, while the call center has generated six thousand reports related to the hydraulic infrastructure, which contributes to improve the attention to the population and have a quick response to the solution of problems.

More than 12,000 payment invitations have also been shared and around 8,000 readings have been uploaded, he added.

He mentioned that another technological tool used by the Decentralized Public Agency for the Provision of Drinking Water, Sewerage and Sanitation Services (ODAPAS), is the App Store application that was launched on January 8, through which the most common procedures were enabled online.

Requests for reconnections, dredging, sending water pipes, and processing certificates of non-debt and non-service can all be made online.

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