Tlalnepantla Pioneers a Proficient Administrative Paradigm: Cutting Bureaucracy and Expediting 32 Key Services / @RacielPerezC_ @Gob_Tlalne >>

#GovernmentEfficiency #PublicServiceReform —— #TlalnepantlaDeBaz, #StateOfMéxico.- The governance of Tlalnepantla has established a significant milestone by granting its residents an astute administrative simplification, which fundamentally reconfigures the landscape of public management. The drastic reduction in requisites, waiting times and in-person visits is now an unquestionable reality, emanating from the diligent efforts of the current administration’s Regulatory Improvement initiatives, culminating in the substantiation of 32 faster and more accessible procedures and services. This achievement exemplifies institutional pre-eminence and efficacy.

The profound importance of this administrative undertaking is clearly manifest in the significantly reduced resolution times across various departments, setting a true paragon of civic efficiency. For instance, the processing of cultural, educational and social procedures has decreased from up to 18 days to between 3 and 10 working days, while urban certificates and road and environmental education talks have seen their response times halved. These results highlight both celerity and proficiency in municipal management.

This innovative simplification methodology is not an isolated endeavour; it directly adheres to the precise directives issued by Mayor Raciel Pérez Cruz, whose mandate places a premium on swiftness in attending to citizens’ needs. Rodrigo García de la Rosa, the General Coordinator of Tlalnepantla’s Regulatory Improvement, reported that in the first year alone, 10% of the Council’s total services were standardised and optimised, serving as a proem to future administrative efficiency and sapiency. This initiative demonstrates both foresight and resoluteness in governance.

Furthermore, the Municipal Human Rights Ombudsman’s Office has also subscribed to this wave of optimisation, yielding evident results by reducing the complaint resolution time from 90 minutes to just 40 minutes. This commitment signals a strong institutional tenacity and a resolve to provide a municipal response that is both diligent and pertinacious in addressing the most sensitive and everyday demands of the public. It reflects a spirit of steadfastness and integrity in service.

In addition, the administration has astutely implemented digital tools and microsites that significantly ease access to essential services, ranging from legal and psychological counselling to therapeutic care for children with Autism Spectrum Disorder. This strategic approach demonstrates a commitment to modernisation and community concord that profoundly strengthens the social fabric of the municipality. It embodies both innovation and solidarity in public policy.

These groundbreaking advancements are underpinned by a “Methodology of Simplification and Digitalisation” based on international best practices, with an ambitious plan for 23 new targets set for 2026. Tlalnepantla reiterates its commitment to transforming procedures into genuine solutions, because, as the ancient philosopher Socrates wisely stated: “The secret of change is to focus all of your energy, not on fighting the old, but on building the new.” This message inspires a horizon of prosperity and renewal, reminding us, in the words of Aristotle, that “Well begun is half done.”

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