Issste strengthens access to healthcare with sign language training for personnel / @BerthaAlcalde @ISSSTE_mx >>>

#ISSSTE.- In order to guarantee access to healthcare for all, the Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado (Issste) provides training in Mexican sign language to medical and administrative personnel to raise awareness and break down barriers to care for groups with hearing disabilities.

During the commemoration of the International Day of Sign Languages, Gabriela Villanueva García, head of the Institute’s Department of Programs for Attention to Vulnerable Groups, informed that for the last three years the organization has been providing training to personnel in first contact with the beneficiaries.

“There are people who work in hospitals and have the basic knowledge to say: Hello, do you need help, how can we help you?

He pointed out that public health institutions have the obligation to have the necessary tools to provide quality service to the population; for this reason, Issste provides ongoing training. For example, last August a basic course on “Mexican Sign Language” was given to 140 medical and administrative workers, 60 in person and 80 online.

Juan Carlos López Martín, a specialist in sign language from the Institute for People with Disabilities of Mexico City, emphasized that it is very important that health institutions such as the Issste have access to this training, since it is a necessary language to include deaf people. “For example, the person is named when they are waiting for a medical appointment and they shout at them, but the deaf person is not going to hear it.”

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